Refund & Return Policy

Last Updated: September 2, 2026

At FS Global Exports, we are committed to supplying quality products that meet the specifications agreed upon with our customers. As a manufacturer and exporter of sportswear, team uniforms, workwear, gloves, accessories, and customized apparel, our orders are often produced according to specific buyer requirements.

This Refund & Return Policy explains our terms regarding returns, replacements, refunds, cancellations, defective products, and order-related issues.

1. Our Business

Company Name: FS Global Exports
Business: Manufacturer & Exporter of Sportswear, Team Uniforms, Workwear, Gloves & Accessories
Location: 1, Post Office Chobara Village Kotli Sulehrian, Pasrur, Sialkot, Punjab, Pakistan
Email: info@fsglobalexports.com
Phone / WhatsApp: +92 326-1477580

2. B2B and Custom-Made Orders

FS Global Exports primarily supplies products to international businesses, wholesalers, distributors, retailers, sports clubs, teams, brands, organizations, and other commercial customers.

Many of our products may be manufactured according to customer specifications, including:

  • Custom designs

  • Team uniforms

  • Sportswear

  • Activewear

  • Workwear

  • Gloves

  • Martial arts wear

  • Custom logos

  • Embroidery

  • Printing

  • Private-label branding

  • Custom colors

  • Custom sizes

  • Custom labels and packaging

Because customized products are manufactured specifically for the buyer, customized, personalized, branded, or made-to-order products generally cannot be returned simply because the buyer has changed their mind or no longer requires the products.

3. Before Production

We encourage customers to carefully review and confirm all product details before production begins.

Depending on the order, this may include:

  • Product design

  • Fabric and material

  • Color

  • Size specifications

  • Measurements

  • Quantity

  • Logo and artwork

  • Printing

  • Embroidery

  • Labels

  • Packaging

  • Product specifications

  • Delivery information

Once the buyer approves the final specifications, sample, artwork, or production details, FS Global Exports will manufacture the order according to the approved requirements.

Customers are responsible for carefully checking and approving the information provided before production starts.

4. Order Cancellation

Cancellation requests should be submitted as soon as possible and before production begins.

Before Production

If an order has not entered production, cancellation may be considered subject to the terms agreed between FS Global Exports and the buyer.

Any refund will depend on costs already incurred, including material purchases, sampling, artwork, preparation, transaction charges, or other expenses associated with the order.

After Production Begins

Once production has started, cancellation may not be possible because materials, labor, manufacturing capacity, customization, and other resources may already have been committed to the order.

If cancellation is requested after production has started, any refund will be determined on a case-by-case basis based on the costs already incurred.

After Shipment

Orders generally cannot be cancelled once they have been shipped.

5. Returns for Defective or Incorrect Products

We take reasonable steps to ensure that products are manufactured according to the agreed specifications.

If you receive products that are materially defective or materially different from the approved specifications, please contact us promptly.

Potential issues may include:

  • Manufacturing defects

  • Significant workmanship problems

  • Incorrect product supplied

  • Material deviation from approved specifications

  • Incorrect size or quantity supplied due to our error

  • Significant printing or embroidery errors caused by our production process

Minor variations that are normal in textile and apparel manufacturing may not necessarily constitute a defect. For example, slight variations in color, measurements, texture, or finishing may occur depending on the fabric, manufacturing process, lighting, screen settings, and product characteristics.

6. Reporting a Problem With Your Order

If you believe your order contains defective, damaged, or incorrect products, please contact us at:

Email: fsglobalexports1@gmail.com
Phone / WhatsApp: +92 0326-1477580

Please provide:

  • Order or invoice reference

  • Buyer/company name

  • Description of the issue

  • Quantity affected

  • Clear photographs of the products

  • Videos where helpful

  • Photographs of packaging/cartons where relevant

  • Any other information that may help us investigate the issue

We recommend reporting any issue as soon as possible after receiving the shipment.

7. Inspection and Verification

After receiving a complaint, FS Global Exports may review the information provided and, where necessary, request additional photographs, videos, measurements, samples, or other evidence.

We may compare the delivered products with the approved sample, specifications, artwork, purchase order, or other agreed documentation.

A return should not be shipped to us without prior written approval from FS Global Exports.

8. Approved Returns

If we determine that a return is appropriate, we will provide instructions regarding the return process.

Returned products should:

  • Be securely packaged

  • Be in the condition agreed upon with our team

  • Include relevant order information

  • Be shipped using the agreed return method

Return shipping arrangements and costs will be determined based on the reason for the return and the circumstances of the case.

9. Replacement of Defective Products

Where a claim is accepted and replacement is considered appropriate, FS Global Exports may manufacture and provide replacement products for the affected items.

Replacement arrangements will depend on:

  • The nature and extent of the defect

  • Quantity affected

  • Product availability

  • Production requirements

  • Shipping arrangements

  • The agreement reached with the buyer

10. Refunds

If a refund is approved, the amount and method of refund will depend on the circumstances of the order and the agreement between FS Global Exports and the buyer.

Refunds may be considered in circumstances such as:

  • A confirmed manufacturing defect that cannot reasonably be corrected

  • A significant production error caused by FS Global Exports

  • An incorrect product supplied due to our error

  • An approved cancellation before production, subject to applicable deductions

Refunds are not automatically available for customized or made-to-order products where the products were manufactured according to the buyer's approved specifications.

11. Shipping Damage

If products appear to have been damaged during transportation, please notify us as soon as possible.

Where possible, please take photographs of:

  • Damaged cartons

  • Shipping labels

  • Packaging

  • Damaged products

  • The overall shipment condition

Shipping-related claims may also be subject to the terms and conditions of the applicable carrier, freight forwarder, insurance provider, or agreed shipping arrangement.

12. Shortages or Incorrect Quantities

If you believe that your shipment contains fewer products than the quantity stated in the order, please contact us promptly with the order details and supporting evidence.

We will review the shipment records, packing information, production records, and other relevant documentation to determine the appropriate resolution.

13. Non-Returnable Products

Unless otherwise agreed in writing, the following products are generally not eligible for return simply due to a change of mind or buyer preference:

  • Custom-made products

  • Personalized products

  • Products with customer logos

  • Private-label products

  • Custom printed products

  • Custom embroidered products

  • Products manufactured to customer-specific measurements

  • Products manufactured according to approved artwork

  • Products manufactured according to an approved sample

  • Products produced specifically for a buyer's requirements

This does not limit any rights the buyer may have where applicable law provides otherwise or where FS Global Exports has supplied materially defective or incorrectly manufactured products.

14. Buyer-Supplied Designs and Specifications

Customers are responsible for ensuring that all designs, logos, trademarks, artwork, measurements, technical specifications, size charts, and other materials supplied to FS Global Exports are accurate and authorized for use.

We are not responsible for errors resulting from incorrect information, artwork, specifications, measurements, or instructions supplied or approved by the buyer.

15. Color and Material Variations

Textile and apparel products may have minor variations in color, texture, thickness, or appearance between production batches.

Digital images, computer monitors, mobile screens, and photographs may also display colors differently from the physical product.

Minor variations that do not materially affect the agreed product specifications will generally not qualify for a refund or return.

16. Refund Processing

If a refund is approved, we will communicate the applicable refund amount and process with the buyer.

The time required for the funds to appear in the buyer's account may depend on the payment method, financial institution, payment provider, international banking system, and other factors outside our direct control.

Any applicable transaction, banking, payment processing, or other non-recoverable charges may be deducted where appropriate and where agreed with the buyer.

17. Changes to an Order

Requests to change an order after confirmation should be made as early as possible.

Changes to:

  • Quantity

  • Colors

  • Sizes

  • Fabric

  • Design

  • Logo

  • Packaging

  • Product specifications

may affect the price, production schedule, delivery time, or other order conditions.

Once production has started, changes may not be possible or may result in additional costs.

18. Force Majeure

FS Global Exports will not be responsible for delays, cancellations, or inability to fulfill an order caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, war, civil unrest, government restrictions, strikes, transportation disruptions, port closures, supply shortages, epidemics, pandemics, utility failures, or other unforeseen events.

In such circumstances, we will communicate with the buyer and work toward a reasonable solution.

19. Policy Changes

FS Global Exports reserves the right to update or modify this Refund & Return Policy when necessary.

Any changes will be published on this page with an updated "Last Updated" date.

The policy applicable to an order may also be affected by the specific terms agreed between FS Global Exports and the buyer in the purchase order, quotation, invoice, sales agreement, or other written documentation.

20. Contact Us

If you have questions regarding our Refund & Return Policy or need to report an issue with an order, please contact us.

FS Global Exports
Manufacturer & Exporter of Sportswear, Team Uniforms, Workwear, Gloves & Accessories

Address:
1, Post Office Chobara Village Kotli Sulehrian, Pasrur, Sialkot, Punjab, Pakistan

Email: info@fsglobalexports.com

Phone / WhatsApp: +92 326-1477580

We are committed to handling genuine product and order-related concerns professionally and working with our customers toward a fair and practical resolution.